The client is an online travel agent that purchases the services like hotel rooms, car rentals, rail, or flight ticket bookings from the distributors in the travel industry. The travel agents offer these services to travelers through their websites or online portals. The client required a digital business transformation like a web application that would display the services offered by multiple distributors.

Challenges:

• Integrating the travel agent’s application with the distributor’s systems was a challenging process


• Business policies of the travel agents might differ from that of the distributors, and the travel agent will have to align their business model or policies to meet the distributor criteria, without impacting their regular functioning.


• Integration of multiple services requires communication with several heterogeneous systems that are extremely different in nature, which increases complexity.

The Zerone approach:

The developers at Zerone created a digital business transformation with a web application that integrated hotel rooms, car rentals, and rail bookings according to distributor preferences. This custom software application helped the client with real-time connectivity to a wide range of suppliers. Download this case study to know how the client reduced 2x costs in staffing and overheads.